24th SLOW TRAVEL CROATIA TOUR
10 - 30 OCTOBER , 2026
TERMS AND CONDITIONS - October 2026 Slow Travel Croatia Tour
Please read the following conditions carefully. Completion of the booking form denotes your agreement with these conditions.
If you would prefer to download a pdf you can click here
Sluga Gallery and Tours Pty Ltd as Trustee for Sluga Family Trust
1: TRIP DETAILS AND INCLUSIONS
1.1 Tour Price Includes:
Twin/Double or Single accommodation (depending on price).
Accommodation in one 3-star, one 4-star and three 5-star hotels.
All meals as outlined in the itinerary: 20 Breakfasts and 14 Lunches/Dinners.
Exclusive Guided Tours of the following destinations: Zagreb, Split, Hvar and Dubrovnik.
All scheduled travel as per itinerary.
Excursion to the hill-top towns of Istria and the villages of Hvar Island (as per itinerary)
Transfer to and entrance to Plitvice Lakes National Park.
Information Package for the tour.
Entrance to Hvar Fort, Dubrovnik Wall, Basement of Diocletian Palace and Hvar Theatre.
Truffle hunting experience in Istria.
Guided tour of distillery in Istria.
Olive oil tasting experience.
Wine served at lunch in Milna.
Porterage from Split hotel to ferry terminal.
Transfers from Zagreb airport and to Dubrovnik airport in Croatia at designated dates and times.
Tips at designated meals (with the exclusion of lunch at Milna).
1.2 Tour Price Does Not Include:
Travel Insurance (compulsory at time of deposit becoming non-refundable).
Airfares (to and from Croatia) and associated taxes.
Meals not stated in the itinerary.
Drinks at meals including coffee/tea and alcohol.
Items of a personal nature.
Passport and Visa fees.
Porterage of luggage (except from Split hotel to Ferry).
Gratuities to drivers and guides and tips at lunch at Milna
Travel arrangements not listed in itinerary.
There are no refunds for services not utilised when on tour.
2: COST AND METHODS OF PAYMENT
2.1 Cost
Subject to the terms of this Agreement, the indicative cost of the Slow Travel Croatia Tour is:
AU $11,600pp* for Double or Twin Share
AU $13,800 pp* for Single
Double or Twin Share means two travellers sharing a room. Please advise us in advance whether your preference is Double (both travellers in the same bed) or Twin (two separate beds in the same room). While we will make every effort to accommodate your preference, bed configuration is dependant on hotel availability.
Single means you will have a private room. Please note: There are only two single places available on this tour. If you wish to join the tour you are encouraged to find a travel partner.
*Please note: these prices are an estimate only and subject to change. Final pricing will be provided in November 2025 (see clause 3.1) once accommodation costs and other associated expenses are confirmed.
2.2 Deposit
To secure your spot on the tour a $1,000 deposit is required. This deposit is fully refundable up until November 2025, at which point the final price for the tour will be provided and you will be required to confirm your participation on the tour (see clause 3.1). Once your participation is confirmed in November 2025 your deposit will become non-refundable (see clause 4.1).
2.3 Method of payment
We accept payment by BPAY, direct debit or credit card. For payment by credit card an additional charge of 1.7% will apply. If paying from overseas, a different charge will apply - please enquire.
3: PAYMENT SCHEDULE AND DEPOSITS
3.1 Confirmation of Participation
You will be contacted in early November 2025 with a final tour price and to confirm your participation on the trip. Failure to confirm your participation at this stage (and in any event prior to 7 November 2025) may result in forfeiture of your booking and deposit.
3.2 Payment Schedule
The Payment Schedule is as follows:
Double or Twin Share - per person
Deposit: $1,000 Upon Booking
Second Payment: $5,300 due 2 March 2026
Final Payment: $5,300* due 1 June 2026
Single
Deposit: $1,000 Upon Booking
Second Payment: $5,300 due 2 March 2026
Final Payment: 7,500* due 1 June 2026
*Subject to change (see clause 2.1)
3.3 Failure to Adhere to Payment Schedule
If payment is not made in accordance with the Payment Schedule outlined in this Agreement, we will remind you to make payment. If we do not receive payment within ten (10) days after the reminder you will be deemed to have cancelled your booking and clause 4.1 (Cancellation by You) will apply.
4: CANCELLATION
4.1 Cancellation by You
Cancellations made prior to 7 November 2025 will result in a full refund of the $1,000 deposit and any other monies paid.
Cancellation by you on or after 7 November 2025 will result in the forfeiture of all monies paid.
The following outlines the refund policy:
Cancellation before 7 November 2025: Full refund of $1,000 deposit
Cancellation from 7 November 2025 to 2 March 2026: $1,000 non-refundable
Cancellation from 3 March 2026 to 31 May 2026: $6,300 non-refundable **
Cancellation on or after 1 June 2026: All monies paid non-refundable **
**Unless a substitute participant is found (see clause 5.1)
All cancellations must be made in writing and will be effective from the date received by Sluga Gallery and Tours Pty Ltd. Refunds, if applicable, will be processed within thirty (30) days of confirmation of the cancellation.
4.2 Cancellation by Us
4.2.1 Minimum Tour Numbers
The tour has been priced based on a minimum number of passengers travelling. In the event that less than the required number of passengers have confirmed their booking by 2 March 2026, we reserve the right to cancel the tour. In this event, we will offer a full refund of monies paid. Alternatively, we will offer the tour to proceed at a modified tour price.
4.2.2 Unavailability of Tour Operator
As a small, family-run tour company we must make provisions for the unlikely event of tour cancellation due to personal circumstances affecting the tour operator (such as bereavement or serious illness) and the inability to find a suitable replacement.
We will make every reasonable effort to source a replacement tour leader in these circumstances to ensure the trip can proceed as planned.
If the tour is cancelled prior to the commencement of the trip due to personal circumstance and the unavailability of the tour operators, you will be provided with a full refund of monies paid less any non-recoverable costs incurred by us. Alternatively, you may choose to proceed on a modified basis (such as a self-guided tour) at a reduced rate if this option is feasible and agreed upon by both parties.
If the tour is cancelled after trip commencement we will refund the remaining days of the tour on a pro-rata basis less any non-recoverable costs incurred by us.
4.3 Cancellation due to Force Majeure
A Force Majeure Event refers to circumstances beyond the reasonable control of either party, including but not limited to natural disasters, war, terrorism, civil unrest, pandemics, government restrictions or other extraordinary events that significantly impact our ability to perform the trip. Notwithstanding your rights under other laws such as the Australian Consumer Law, we reserve the sole right to determine whether an event constitutes a Force Majeure Event.
4.3.1 Prior to the commencement of the trip
We reserve the right, at our sole discretion, to cancel the trip prior to its commencement if a Force Majeure Event occurs at or immediately near the destination which significantly affects the performance of the trip.
In the event of cancellation prior to the trip’s commencement due to a Force Majeure Event, you will receive a refund of monies paid less any non-recoverable costs incurred by us.
4.3.2 After trip commencement
If a Force Majeure Event occurs after the trip has commenced we reserve the right, at our sole discretion, to cancel the remainder of the trip.
In the event of cancellation after the trip has begun due to a Force Majeure Event, you will receive a refund only for recoverable costs.
4.3.3 No Claim for Damages and Responsibility for Incidental Costs
In the event of any cancellation due to a Force Majeure Event neither party shall have any claim against the other for damages.
We accept no responsibility for any incidental costs incurred in respect of incidental costs incurred by you in the event of cancellation due to a Force Majeure Event.
5: SUBSTITUTE PARTICIPANT POLICY
5.1 If you cancel your booking on or after 7 November 2025 and we are able to find an alternative person/persons to take over your booking (Substitute Participant) subject to clause 5.3 you will receive a refund of all monies paid less the $1,000 deposit.
5.2 We make no guarantees in relation to a Substitute Participant being found to take over your booking in the event of a cancellation. Any replacement of your booking is subject to the availability of a suitable Substitute Participant and is at our sole discretion.
5.3 If a Substitute Participant is found but additional expenses are incurred (for example a double/twin share is replaced by a single share) we will refund the recoverable amount only, less the $1,000 deposit.
6: QUOTES AND PRICE CHANGES
6.1 Price fluctuations
Prices quoted are based on rates at the time of printing (including foreign exchange rates) and are accordingly subject to change without notice. This includes costs associated with accommodation, in-country travel and other services provided as part of the tour. In the event of fluctuations in the Euro exchange rate of 5% or more we reserve the right to re-cost the tour. Such re-costing may occur at any point up to one (1) month prior to the commencement of the tour.
If re-costing is required due to currency fluctuations you will be notified promptly. Adjustments may include changes to accommodation or in-country travel arrangements, or increased costs. You are responsible for any additional costs arising from these adjustments due to price fluctuations.
7: TRAVEL INSURANCE AND DOCUMENTATION
7.1 Travel Insurance
It is an essential condition of booking that you must obtain comprehensive travel insurance. Travel insurance must be secured at the point of the deposit becoming non-refundable (7 November 2025) in order to confirm and secure your tour spot. You will need to provide us with a Certificate of Currency detailing proof of insurance.
It is your sole responsibility to ensure that adequate travel insurance coverage is obtained. The insurance should cover, at a minimum, trip cancellations, medical expenses and loss or damage to personal belongings.
7.2 Travel Documentation
It is your sole responsibility to ensure you possess all appropriate travel documents required for the trip, including but not limited to valid passports and visas. We accept no liability for any issues, delays or costs arising from a participant’s failure to obtain or comply with the necessary documentation or entry requirements.
You will be provided with a final itinerary approximately 8 weeks prior to departure, as part of the Tour Information Package. While we endeavour to operate the tour as set out in the itinerary, we reserve the right to make changes to the itinerary as necessary, including minor changes to the daily itinerary.
Except for minor changes, changes to the itinerary after the tour has commenced will only be made due to unforeseen circumstances that majorly affect the trip or in the event of a Force Majeure Event.
In the unlikely event of such a change, you will be required to pay any additional costs associated with the change. Participants are reminded that travel insurance is required, in part, to cover such unforeseen circumstances.
8: CHANGE OF ITINERARY
9: CONSUMER GUARANTEES AND LIMITS
Nothing in this Agreement limits or excludes any rights or remedies that you may have under the Australian Consumer Law as set out within the Competition and Consumer Act 2010 (Cth). These rights are in addition to any other rights or remedies available under this Agreement or at law.
10: THIRD-PARTY SUPPLIERS
10.2 Agency Role of Sluga Gallery and Tours Pty Ltd
When we make bookings with Third Party Suppliers (for example hotel reservations) we do so on your behalf as your Agent. The contract for such bookings exist directly between you and the Third-Party Supplier.
By booking with us, you authorise us to make these arrangements on your behalf as your agent.
In the event of cancellation or other issues caused by a Third-Party Supplier we will use our best endeavours to assist you, however it is ultimately your responsibility to resolve matters directly with the Third-Party Supplier. We accept no liability for any inconvenience, loss or additional costs incurred as a result of such issues.
10.1 Engagement of Third Party Suppliers
We contract with third party suppliers including, but not limited to, accommodation providers, coach and transfer companies, local guides and restaurants (Third Party Suppliers). While we will take reasonable care in selecting Third Party Suppliers, we are not responsible for any act or omission, whether negligent or otherwise, by any Third Party Supplier.
10.3 Disputes with Third Party Suppliers
Any dispute between you and a Third-Party Supplier is solely between you and the Third-Party Supplier and does not involve Sluga Gallery and Tours Pty Ltd. We accept no liability for any issues arising from your dealings with Third Party Suppliers, and you release and indemnify Sluga Gallery and Tours Pty Ltd against any loss or damage arising from a third-party claim of this nature.
11: FORCE MAJEURE AND EVENTS BEYOND CONTROL
We will not be held responsible or liable for any failure or delay in performing our obligations under this Agreement due to a Force Majeure Event.
In the event of such occurrences we will act reasonably to seek refunds or credits in accordance with the rules and policies of the relevant suppliers. However we shall not be liable for any loss, damage or inconvenience caused by such events beyond our control.
12: TRAVELLER CONDUCT POLICY
We operate our tours in a friendly and positive manner, with the priority of ensuring that all participants enjoy their travels and experience all the tour has to offer. To maintain an enjoyable experience for all participants, we have established the following guidelines. Adherence to these guidelines is essential, and failure to comply may result in exclusion from certain activities or, in extreme circumstances, removal from the trip without refund.
12.1 Health and Wellbeing
If you are feeling unwell or displaying cold/flu-like symptoms we ask that you socially distance yourself from other tour participants and wear a face mask wherever possible. The tour operator may also direct you to wear a mask where necessary, and we ask for your cooperation in following these instructions to ensure the health and safety of all participants.
The tour will involve walking in a variety of destinations, which may include steps and uneven cobbled streets, parks and beaches. You may also be required to carry your luggage short distances. Tour leaders or other members of the group cannot be relied upon to assist in these circumstances. We encourage you to speak with us in advance for more specific details about the physical requirements of the tour if you have any concerns, however it remains your sole responsibility to ensure that you are fit and healthy to participate and you should seek medical advice in advance if you have any concerns.
12.2 Respectful Behaviour
All participants are expected to be respectful of themselves and others. Disruptive or negative behaviour that impacts the enjoyment or safety of others will not be tolerated. Such behaviour may result in exclusion from activities and removal from the tour without a refund at our sole discretion.
12.3 Punctuality
We ask that all participants are punctual. Departure times for activities and travel will be provided and while we will accommodate unexpected delays where possible, it is ultimately your responsibility to be on time. We reserve the right to depart without you if you are not present at the designated departure times.
12.4 Communication
We use WhatsApp as the primary method of communication during the tour. Participants are required to have WhatsApp installed on their phones and to check it regularly for updates. While an itinerary will be provided prior to departure, any last-minute changes will be communicated via WhatsApp.
12.5 Cultural Respect
Participants are expected to observe and respect local customs, religions and etiquette. If you have any questions about cultural expectations, please discuss these with your tour operator.
13: PRIVACY POLICY
13.1 Personal Information
Personal Information is information that identifies an individual (for example names, addresses, email addresses and phone numbers). We collect your Personal Information for the primary purpose of providing our services to you, such as making bookings on your behalf. When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it. The Personal Information we are likely to collect from you includes:
Your full name, date of birth, gender, title, postal address, phone number, email address, next of kin, dietary requirements, travel insurance details, passport details (including nationality and city of birth)
We may also ask for medical/health information such as pre-existing medical conditions, vaccination status, whether you have a disability, medication, food allergies. Some of this meets the category of Sensitive Information as defied under the Privacy Act 1988 (Cth) (the Privacy Act).
Sensitive information will be used by us only:
For the primary purpose for which it was obtained;
For a secondary purpose that is directly related to the primary purpose;
With your consent; or
Where required or authorised by law.
13.2 Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
To third parties where you consent to the use or disclosure (for example when making an accommodation booking); and
Where required or authorised by law.
13.3 Personal information of others
If you are providing us with the personal information of another person, such as when you make a booking on their behalf or provide details of an emergency contact, you should ensure that you inform these persons of the information that you intend to provide us, and that those you represent are aware of the content of our Privacy Policy and consent to your acting on their behalf.
13.4 Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. In some circumstances we may store your Personal Information for longer periods of time, for instance where we are required to do so in accordance with legal, regulatory, tax or accounting requirements. In specific circumstances we may store your Personal Information for longer periods of time to ensure the accuracy and completeness of our records in circumstances such as handling complaints or resolving disputes.
13.5 Access to Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. We will not charge any fee for your access request, however we may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.